PLEASE NOTE: ALL ORDERS TAKE TIME TO PROCESS. MOST ITEMS TAKE 1 – 2 WORKING DAYS.
We want you to be happy and have a pleasant experience when shopping with us, hence, we take your satisfaction and time seriously. If you are not happy with a recent purchase we are happy to accept your request for a return(Return Policy) or provide store coupon.
Do you offer Free Shipping & Ship Worldwide?
Yes. We ship to every country. However, currently only provide free shipping options (all of our products) in the United States, Canada, Mexico, Australia, New Zealand and Europe. If you cannot calculate the specific shipping fee on the checkout page after entering your address, please contact online customer service or email us [email protected].
How long after making a payment can I receive my order?
Usually, we will send out the items(human hair wigs or human hair extensions..) within 1-2 working days. For the items which are out of stock, we will contact you and let you know. The Shipment is proceeded by UPS/DHL or other ways.
North America 3-5 working days,
South America 4-7 working days,
Europe 3-5 working days,
Australia 3-5 working days,
Middle East 3-5 working days,
Africa 4-7 working days
Note: Due to Covid-19 , the actual delivery time may be extended.
Kindly note below:
Address with P.O Box, APO, Military Base are not accept by shipping company.
Make sure the shipping address is the same as the address you set in your PayPal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave the PO box address that is not accepted by the shipping company.
Once your order has been shipped, you will receive tracking details to track your order. We are not responsible for postal delays, we advise you to wait till you receive your orders before booking salon appointments.
We ship from China so you need to account for public holidays as non-working days when expecting your order.
What kind of payment do you accept?
We accept PayPal, Credit cards: VISA, MasterCard, American Express for Online orders. Please make sure the shipping address is the same as the address you set in PayPal account, otherwise, it will take time to verify, and delay the shipment as well.
Western Union, Money Gram, Bank Transfer are also acceptable. please contact our customer service [email protected] for further information.
About Customs Tax
Custom tax collection is the resposibilty for buyer to pay the import tax for your local custom when you choosing order from foreign countries. The customs duties depending on your country’s customs policy. You may contact our online service for more infomation. If you cannot calculate the specific shipping fee on the checkout page after entering your address，pls contact us.