FAQ

Q: How can I place an order?

1.Select the items you like (color, size, etc.) and click the “BUY NOW ’’button.

2.Fill in the information like address, receiver, phone number…

3.Choose the PayPal method on the checkout page and complete payment.

For the offline orders, please contact our customer service at [email protected]

Q: What kind of payment do you accept?

We accept PayPal, Credit cards: VISA, MasterCard, American Express for Online orders. Please make sure the shipping address is the same as the address you set in PayPal account, otherwise, it will take time to verify, and delay the shipment as well.
Western Union, Money Gram, Bank Transfer are also acceptable. please contact our customer service [email protected] for further information.

Q: When will you ship the wigs? And When will I receive the items after I place an order?

Usually, we will send out the items(human hair wigs or human hair extensions..) within 24 hours. For the items which are out of stock, we will contact you and let you know. The Shipment is proceeded by UPS/DHL or other ways.

North America 3-5 working days,

South America 4-7 working days,

Europe 3-5 working days,

Australia 3-5 working days,

Middle East 3-5 working days,

Africa 4-7 working days

Note: Due to Covid-19 , the actual delivery time may be extended.


Kindly note below:
Address with P.O Box, APO, Military Base are not accept by shipping company.
Make sure the shipping address is the same as the address you set in your PayPal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave the PO box address that is not accepted by the shipping company.

Q: Do you offer wholesale?

We are a professional manufacturer of human hair products including human hair wigs and human hair extensions. Of course, we also do wholesale. Any questions about human hair wholesale, pls feel free to contact our sales department at [email protected]

Q: Can I get a discount if I place a large order?

Yes. The more you purchase, the higher discount you can get.
Please contact our Sales Department [email protected] and provide the following information:
The products that you are interested in. (human hair wig, lace front synthetic wig, or human hair extension items….)
The number of products.
The package requirements…

Our Sales Department will reply to you as soon as possible.

Q: Does the price include the shipping fees?

Yes. However, currently only provide free shipping options(all of our products) in the United States, Canada, Mexico and the United Kingdom. If you are a customer in other countries, you can contact online customer service or email [email protected].

Q: How do I know my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Q: Is there any custom duties?

Custom tax collection is buyer responsible to pay for the import tax for your local custom when you choosing order from foreign countries. The customs duties depending on your country’s customs policy. You may contact our online service for more infomation.

 

Hair Care and Usage

Q: How many pieces of Hair extensions for a full head? 

 Normally 3 -4 packs are enough for a full head. You can combine a human hair closure or frontal to make a full head.

Q. How long does the hair last?

The hair can last for a long time, It depends on how you maintain it. Treat it like your own hair, it usually lasts for a year or even longer.

Q: Can I dye the color of the hair?

Yes. The hair can be dyed. In general, it is easier to dye your hair black than light. We recommend that the hair be dyed a little darker, not too light. Because the extensions have been processed and dyed. It’s difficult to fade the original color. Improper dying will ruin the hair.

Q: Can I wash & blow-dry the hair extensions?

You can wash your hair with shampoo and conditioner. We also recommend applying hair care to them every few weeks because the hair will not adhere to the scalp and there is not much hair oil attached to it.

Using the treatment/hair mask requires excessive washing of your extension cord, approximately every 3 weeks. The extension cord can be blow-dried at a low temperature, but it is not recommended to blow-dry it frequently. It is best to let your hair extensions dry naturally after washing.

Q: Why are my hair extensions getting tangled? 

Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water..and not combing out your hair daily. Make sure to wash your hair by hydrating drops at least once a week, preferably twice a week.

Q. What type of hair care products should l use?

Treat this hair like your own hair. Use good quality shampoo and hair care products. Conditioner is very important to keep hair soft and manageable. You can also use products like gel and hair spray to fix curls, but make sure to wash your hair.

Free Worldwide Shipping

DHL/UPS 2-7 Working Days Guaranteed Delivery

Easy 30 Days Returns

30 days money back guarantee

Various Hair Types

Many Different Hair Types Meet Your Demands

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