Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

1.Select the items you like (color, size, etc.) and click the “BUY NOW ’’button.

2.Fill¬†in the¬†information like address, receiver, phone number…

3.Choose the PayPal method on the checkout page and complete payment.

For¬†the offline orders, please contact our customer service¬†at¬†[email protected]

We accept PayPal, Credit cards: VISA, MasterCard, American Express for Online orders. Please make sure the shipping address is the same as the address you set in PayPal account, otherwise, it will take time to verify, and delay the shipment as well.
Western Union, Money Gram, Bank Transfer¬†are also acceptable. please contact our customer service [email protected]¬†for further information.

Yes. We ship to every country. However, currently only provide free shipping options (all of our products) in¬†the United States,¬†Canada,¬†Mexico, Brazil¬†and¬†the United Kingdom. If you are a customer from other countries, please contact online customer service or email us¬†[email protected].

Usually, we will send out the items(human hair wigs or human hair extensions..) within 24 hours. For the items which are out of stock, we will contact you and let you know. The Shipment is proceeded by UPS/DHL or other ways.

North America 3-5 working days,

South America 4-7 working days,

Europe 3-5 working days,

Australia 3-5 working days,

Middle East 3-5 working days,

Africa 4-7 working days

Note: Due to Covid-19 , the actual delivery time may be extended.

 

You can create an account on chectout page or my account page.

You can contact our online services or send us a email, leave your correct shipping address and order No.. Note: once the order have been shipped, we can not change the shipping address.

Once your order has been shipped, you will receive tracking details to track your order. #Order Tracking

No, we will not collect any customer’s credit card information.

Custom tax collection is buyer responsible to pay for the import tax for your local custom when you choosing order from foreign countries. The customs duties depending on your country’s customs policy. You may contact our online service for more infomation.

For normal order, yes.

Address with P.O Box, APO, Military Base are not accept by shipping company.
Make sure the shipping address is the same as the address you set in your PayPal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave the PO box address that is not accepted by the shipping company.

We are a professional manufacturer of human hair products including human hair wigs¬†and human hair extensions.¬†Of course, we also do wholesale. Any questions about human hair wholesale, pls feel free to contact our sales department at [email protected]

Yes. The more you purchase, the higher discount you can get.
Please contact our Sales Department [email protected] and provide the following information:
The products that you are interested in. (human hair wig, lace front synthetic wig, or human hair extension items….)
The number of products.
The package requirements…

Our Sales Department will reply to you as soon as possible.

Yes. However, currently only provide free shipping options(all of our products) in the United States, Canada, Mexico, Brazil and the United Kingdom. If you are a customer in other countries, you can contact online customer service or email [email protected].

If you need to swap an item

Returns and Exchanges

Please contact our online customer service and provide a picture of the goods you received so that we can arrange a return or refund for you.

Please contact our online customer service and provide a picture of the goods you received so that we can arrange a return or refund for you.

Please contact our online services for further information.

You can contact our online services or send a email to [email protected].¬†

Usually we take 1-2 working days to process the order, you can contact our online services to change the correct shipping address.

Please contact our online services for further information.

Generally all products are in stock, if you need to order products that are not in stock, please contact our online customer service or email to [email protected]

Free Worldwide Shipping

DHL/UPS 2-7 Working Days Guaranteed Delivery

Easy 30 Days Returns

30 days money back guarantee

Various Hair Types

Many Different Hair Types Meet Your Demands

100% Secure Checkout

PayPal / MasterCard / Visa

GET 10% OFF AT CHECKOUT
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